X1
130 W Union St.
Pasadena CA 91103
Website
Website
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Unverified User BUDBRISTOL@ADELPHIA.NET--- FORMER USER--- NEW COMPUTER--MY FORMER REGISTRATION WONT WORK. TRIED TO BUY OR TRY FROM YOUR WEBSITE--- GET IN A LOOP & CANT DOWNLOAD.
GET EMAIL SAYING THANKS FOR DOWNLOADING & TRYING???? PLEASE HELP!!
HAD "X1 DESKTOP SEARCH,OUTLOOK EDITION" YQWY-9558Q-PRX3.
about 5 hours ago
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rob@... My apologies -- dopey user strikes again. My second licence is running perfectly on my XP system. I have found an email from you in the trash folder -- could have sworn I checked there!! You had responded in good time. Am actioning the email now. Thank you.2 days ago
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rob@... I don't understand your support system. I purchased support. I logged a bug. Your system says status is "waiting on customer". I cannot access anything to read about what you are waiting on. Why not? I have received nothing. In my bug report I said if this can't be fixed quickly and easily, I will request my money back. That point is rapidly approaching. It should not be this hard. Rob.3 days ago
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stephen.shirley@... I have had version 6.2.4 for years running on XP and Vista and have been very happy!! I upgraded to 6.7 on Windows 7 and the performance is terrible....really terrible (at least 10-15 secs to open a window and another 5-10 to runa search). Tha application seems disk bound as teh HDD sits at 100% for the time the UI is locked up.4 days ago
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Unverified User I have purchased X1 Desktop Search, Outlook® Edition. Now I am compelled in your X1 site to purchase latest version. I am happy to use older version, please advice me how to get it installed as I had purchased the perpetual license.21 days ago
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Jacob Van I Love this product.about 1 month ago
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nicole@... I love this product. I am the Director of Operations for a small bio-medical comapny and I could no longer function without this tool. It digs up lost emails, finds obscure attachments and helps me re-organize misplaced files. If somebody says they emailed me on a topic, I can put in their name, one plausible word and then confirm whether that ever made it to me. I fantasize about being able to install something like this on the server, the only problem would be permissions. Good Work!2 months ago
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Robertswork.Works@... I was interested in the trial. I will try it on my desktop. I was going to try to launch separate instances of some applications from my desktop. I am disabled and now seeking to apply more to the computer. I still work when I can, but not right now. I also am on Social Security Disability. I will not purchase said known products over the Internet, through the computer. I work for myself by myself. I currently am at home. I am an Auto Technician. I have multiple problems and injuries.2 months ago
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Rneese@... Have enjoyed using X-1 for years on my old XP computer. On Windows 7 I am using Windows Live Mail (Outlook Express's successor) and Mozilla Thunderbird 3. Does X1 have plans to support these programs in future updates?4 months ago
X1 Thunderbird 3 is supported today with X1 Professional Client v6.7. Windows Live Mail is not supported. As you might be aware, Microsoft has changed the default mail client 3 times since Windows XP, all of which are incompatible. Now it seems they have selected Windows Live Mail. Because of all of these changes and the impending release of Office Live, we've chosen to focus on IMAP, which can support any email account. Look for IMAP support coming soon.
3 months ago
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pkshank@... You have the best Windows product on the market! Sure wish you had a version for Mac!!!4 months ago
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hiandre@... I used to use your product with xp and worked with windows 7 it is a piece of garbage, either freezes or crashes most of the time
You have lost me for life... next time dont release a piece of junk.
peace5 months ago
X1 I'm really sorry you feel that way and we hate to see you go, but let's see if we can get to the bottom of this. X1 has been logo certified by Microsoft as a quality and fully supported product on Windows 7 (and prior to that Vista), thus I'm not sure what's causing you problems. Have you upgraded to the latest version, 6.7? Have you talked to our support folks? You can do either by logging into your personal support portal at www.x1.com/support
5 months ago
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rtyson@... Dear X1 Team,
I found a link that allowed me to download and use 6.2.3 with my current registration. That is good enough. Thank you for honoring the perperpetual use license.
Regards,
Bob
6 months ago
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Wayne.Morrison@... Thanks for the response.. I am running X1 Professional Client Version 6.2.3. Can this version be configured to to index Google Mail/Google Apps? If so, do you have documentation on how to do so?
Regards,
Wayne Morrison
Principal Staff Mechanical Engineer
Motorola6 months ago
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rtyson@... Dear X1 Team:
I am dissapointed to learn that I have to buy a new subscription. When I purchased X1 in 2005, the terms were lifetime. I will not renew my license (now a "subscription" implying yearly renewals). Moreover, I will not refer others to the X1 treadmill. Best of luck.
Regards,
Bob6 months ago
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Wayne.Morrison@... I love X1, and found it to be a huge timesaver when using Outlook. Unfortunately my company has moved from using Outlook/Exchange Servers to using Google Apps, and I really struggle to locate information. Is there any plan to integrate the X1 search and index capabilities into Google Mail?6 months ago
X1 X1 can index Gmail and Google Apps mail if configured into a desktop email client, but we'll work more directly with Google Mail in upcoming releases. Stay tuned.
6 months ago
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john.gerard@... X1 is a great time saver. I have used the tool daily for the last 3 years. I have just added a "Sharepoint Lists" PST within outlook (outlook folder that auto syncs to a sharepoint directory). X1 recognizes the PST, notes the data, but does not return search results. Do I need the X1 Sharepoint Client ? Thanks in advance6 months ago
X1 X1 will index and allow you to search PST files. Not sure why you aren't getting results. Best thing would be to talk to our customer service guys who can walk through it with you live and see what's going on. Log into your support portal and file a ticket so we know how to contact you.
6 months ago
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brad@... I hear good things about your product....
Do you have a LINUX (Ubuntu) version?
Do you support Evolution mail?6 months ago
X1 At this time, we offer a Windows based solution. You can find out more at http://www.x1.com/products
6 months ago
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a.leckie@... I recently switched from a Windows PC to a Apple Mac and the only thing I miss on my Mac is X1!
Are there plans to port X1 to the MacOS? I really think this is a big market for you guys: the spotlight alternative just isn't by far as sophisticated as X1.6 months ago
X1 Thanks for the feedback. X1 is currently a Windows only solution. We have no existing plans for a MacOS version, but requests like yours help us to measure demand and prioritize for the future. You never know.
6 months ago
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ray@... I just upgraded from 6.2.4 and realized that the new veriosn is very slow. I have a Vaio notebook with Wondows 7 , 32 bit, 4(actually 3GB) Ram and 270GB harddisk. Am I doing something wrong?
Thank You for your help.6 months ago
X1 Ray, Most users have reported much faster performance with the latest version, so there might be a problem on your system. The best way to resolve this would be to contact our customer care folks at http://www.x1.com/support
6 months ago
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sertac_celik@... hello, i am using X1 Professional client for 1 year. All i want to ask is when 64-bit platform support will be available. i am planning to start using Windows 7 - 64 bit operating system. Please inform. Thanks in advance.6 months ago
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shaw_sun@... http://www.x1.com/products/popup_specifications.html says that v6.2 doesn't support Windows 7 - does the current version (6.7?) support Windows 7?
Professional Client (v6.2.4 Build 3631bp )
Windows XP/Vista
256 MB RAM required*
512 MB RAM recommended
Supported Email Application
50 MB free hard disk space minimum*
1 GB free hard disk space recommended
* Actual memory and space used depends on number of files and email messages indexed
7 months ago
X1 Our latest version, v6.7, fully supports Windows 7, in fact it's been logo certified by Microsoft. The link you reference has been updated.
6 months ago
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fz@... the "suggest a feature" form doesn't work - alway get a error when i try to send my message.
http://www.x1.com/cgi-bin/SupportCustomerCareForm.cgi7 months ago
X1 This feature was broken for a few days but is now fixed. Please try again - we'd love to hear your suggestions!
6 months ago
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james.andrew@... My purchasing dept purchased X1 and gave me the registration code - however, I can't figure out how to navigate the website and dwnld the software.7 months ago
X1 James, please use the following form to provide us your name, email, company, and registration code and we can get you all setup with the right software.
http://www.x1.com/support/customer_care/bug_report.html
6 months ago
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samindt@... My name is Steve Mindt. I purchased X1 and ran it on my old computer. I have replaced my computer and want directions on how to reload it onto my new computer. Please help...
Thanks7 months ago
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weis@... I just purchased X1 and the registration number won't work. Please help.
Martin Weissman
weis@fea.net7 months ago
X1 I've resent your registration number to you via email. Additionally, note that you must be logged on or running X1 as Administrator in order to successfully enter your code. I'll follow-up with you directly and make sure you're taken care of.
7 months ago
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jmpmonteiro@... Hello
I was unable to instal the trial version on windows7 64-bit. Dos it work on windows 7? I would like to try it beffore purchase.
Thanks7 months ago
X1 The X1 Client has been logo certified for Windows 7. Why don't you try the release candidate of our upcoming release, code named Raptor. You can read more about it and access the software at the following location: X1® Professional Client Raptor Release Candidate 2 http://forums.x1.com/viewtopic.php?f=48&t=4214
7 months ago
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lharmer@... I am trying to re-load x-1 after buying a new computer, but my registration code is not recognized. Also, I don't see an obvious place to get help with this.7 months ago
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fgard@... i downloaded a trial upgrade to my X1 Pro client and don't see the drop down history search button on the search toolbar (like what is shown on your home page). is that not on the 6.2.4 trial??? if not, how do i go back to the old version i had?7 months ago
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albert@... My Earthlink email client includes your indexing service. I wish I could turn it off, as it intrudes too often and too quickly, and forces me to wait for it to complete. I am using the XP OS on a notebook PC. Advice or solution, please! -albert@onemain.com (an Earthlink account)7 months ago
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Anonymous HELP.
I have a licensed copy of X1 and recently upgraded my computer to Windows 7 64-bit. X1 now behaves badly; locks up regularly, no task bar, doesn't seem to keep indices correctly. I have version v 6.1 3575.
I reviewed your site for upgrade but couldn't find any reference to 64-bit windows 7. do you have a version that works on Windows 7 64-bit that I can upgrade to. Love x1, dying at thought of not having i7 months ago
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marty.wood@... Could not live without X1 fantastic program!8 months ago
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sean.geraghty@... Dear Sirs
Your FAYT (fast as you type) function is helpful, but often causes X1 to be very slow and sluggish. You might consider creating an option to disable this function.
Many thanks
Seán8 months ago
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johnm@... I have an older 13 digit key that does not work with the latest release. Can you send me a new key free, and if not, what is the upgrade cost?8 months ago
X1 Hi John - Fill out the following form http://www.x1.com/support/customer_care/bug_report.html and an X1 customer care representative will reach out to you with steps to upgrade to a new key.
8 months ago
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brenda.brown2@... Although I have recommended this tool to MANY of my peers, I had to de-install it because of conflicts with my corporate outlook system and X1. I no longer have support but would like to re-install the tool to see if it works now. There are no instructions. How can I accomplish this?
Thank you,
Brenda Brown8 months ago
X1 Hi Brenda - thank you for recommending X1 to your peers. To install the latest version for X1 you can either download the trial version from the X1 website and add your registration key or you can log into the support portal to obtain the download links.
8 months ago
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brackenfern As a long time customer of X1 in th UK tho not an active user, I now have an elementary query about th amount of disk space that X1 now appears to absorb, which I would like 2 resolve be4 th end of this year (2009).
Since there is no message on ur incoming voice mail @ ur Pasadena number (866) 918-3241 at 19:45 (GMT) as 2 whether or not u r open during th holiday break, I hav left a msg 2 say I have called; I hav also called ur UK office where there is simply no voicemail. Query support? GR8 months ago
X1 Hi - We are open this week until Thursday. The rule of thumb for the amount of space consumed by the X1 index is 20% of the size of the content being indexed. If you need more information contact us at the following URL: http://www.x1.com/support/customer_care/bug_report.html
8 months ago
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erich_best@... I paid for the license but now the license I got does not work - why wont you help me?
No one answers the phone and after waiting all these time is becoming a waste?8 months ago
X1 Hi Erich - I tested your registration code this morning and could not find an issue with the code itself. We need additional information to troubleshoot why it is not working in your PC. Send us more details through the following form: http://www.x1.com/support/customer_care/bug_report.html
8 months ago
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lenfoxman@... I used X1 at my employer, I'm now retired. I "loved it". Is there a version that I will find useful without "breaking the bank"? I tell people about your product at every chance, it's great!
Thanks8 months ago
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bkrusch@... does this work on Windows 7, 64-bit?9 months ago
X1 We're working through some issues with Windows 7, 64 bit in our latest release called Raptor. If you are comfortable running beta software you can download and try the latest Raptor beta from this page: http://forums.x1.com/viewforum.php?f=48&sid=2fda8edda10c372ff04d1a71728edad7
9 months ago
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naeem_rehman78@... This is software is too good, you can indexing your data emails and much more specially you can find get data eaisly..9 months ago
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janice.stark@... I love X1, I used it frequently and its search capabilities are amazing. My only gripe is that our company won't let us download updates; If we do, we get nasty-grams from our corporate IS department. So a giant KUDOS on your part. X1 is an excellent product. I would highly recommend it.9 months ago
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bruno.callais@... Cannot participate to your feedback on Facebook, because Facebook is blocked by my company proxy. I'm pretty sure that a lot of company do the same...
BR9 months ago
X1 Hi Bruno. Here is the link to the year-end X1 survey: http://www.surveymonkey.com/s/M9PM3X6
9 months ago
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daniel.c.froelich@... X1 does a good job of helping me find archived items. There are times I feel like it slows down my computer but not enough to make me quit using the product.9 months ago
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santhosh@... Its products like X1 that really make the difference in today's business world of "i need it now" expectations. We look forward to sharing this product with the entire team.9 months ago
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ctip05 X1 is awesome! I couldn't go back to working without it. I can find anything I need. My entire company uses it everyday, and we love it!9 months ago
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sattaran@... I love it.... could not do manage my email (Outlook) and archives without this product. I am a big advocate of your product among my friends and colleagues9 months ago
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lkandra@... I nam also using X1 for three years. I believe in more frequent upgrades. Altought, it is a great product.9 months ago
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hmbehl@... Indeed a great search product. Life can be so easy with X1. Those who have never experienced this ecstasy, have missed a luxury of "searches".9 months ago
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vinayk.geom@... I have been using X1 for more than 3 years now and just can't live without it! I have stopped filing emails, and instead maintain one folder where I dump all emails after reading them. X1 makes it very easy to mine and locate information later on. Great product, folks !9 months ago
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